Coco Key Hotel & Water Park Resort

Welcoming staff and Convenient amenities

Pros: The room was very clean, and the pool was heated, making it comfortable to use from early morning until late evening. The staff were exceptionally friendly. Special thanks to the team at the reception, kitchen, and ticket counter, they were all wonderful.

Cons: Parking costs $15 per day. Including this fee in the room rate would make the hotel even more appealing to guests.

Great waterpark. Sucked for customer service due to faulty AI integration

Pros: Waterpark is fun! And warmer spa and pools are nice. They were very accomodating of people Arrivjng earlier than checkin time and gave us passes and temporary carpark card and have bathroom facilities etc. I was super impressed.

Cons: They use AI for custoemr service and contacting reception and its useless. We had paid for 4 ppl and had room with sofa bed and despite calling Recetion and messaging (both had AI reaponding), the AI acheived nithing. I had to visit the front desk twice to get bedding for the sofa bed which didnt come until 9.30pm which sucked with young kids. And they never delivered a blanket and we were so tired of the huge walk to reception (we were in the furtherest room away) so one of us slept cold. Would be ao much easier if you could just call Reception and speak to someone.

My stay at Coco Key was too short

Pros: The location was very good right on I-drive. The pool was awesome. It is a great hotel especially when travelling with kids.

Cons: Having to pay for parking if i am a paid customer staying at the hotel

Pros: Everything at the hotel was amazing, great value , the breakfast was really good . Staff were so helpful. Room was spotless every day when we got back. Kids loved the water park . Couldn't fault anything at all, will be back 🥰

Good family spot

Pros: I like the variety of pools and water activities. The lobby and main pool was beautiful. Staff was incredibly friendly.

Cons: The pullout couch was tiny and only 1 person could sleep in it. This required 3 people to sleep in the King bed which wasn't an ideal sleeping arrangement. Our room was next to the main pool and it was incredibly noisy at night so if anyone goes to bed before 10pm, you'll be able to hear all the action in the pool.

Excellent establishment, would stay again

Pros: Location, facilities, staff welcome and knowledge, room size, TV size, air con

Cons: Poor selection of breakfast for Gluten Free requirements meaning we didn’t eat there.

Pros: All around the staff, they were great.. lovely smile at all time

Cons: Didn't like the breakfast.

Pros: the whole family could enjoy the water park gift shop food etc...

Cons: the loud alarm that wake us up one morning there where no one calling to say its ok or go outside....

Good hotel Great location

Pros: Great location Clean room Good facilities Great staff

Cons: Wasn’t told that part of the water park was closing for 4 out of the 6 days we stayed!

Good resort for the money!

Pros: The shops, food, and offering of adult beverages. Great resort for the money.

Cons: Pool by lobby was not clean but everything else seemed well kept. Rooms smelled musty and always damp but I think that is just that air in Florida.