Universal's Loews Sapphire Falls Resort

Loved the hotel I am a senior Irish citizen in my early 70s and would loveto revsit

Pros: Location was excellent as was room. Staff at bar were excellent Alanna and the Donegal Irish / Sri Lankan young women who was excellent to chat to customers and mix cocktails was exceptional and an asset to any bar who likes to interact with the customers.

Cons: I was returning a car rental to Avis at Universal supposedly close by but due to no proper signs and Google maps I ended up trying to enter the wrong car park and had to do a bumpy u turn .Avis please get a stranger to the area to return a car to Avis .Also there seems to anyone ever on duty at the Avis desk

I would 100000% stay here again if I ever make it back to Orlando

Pros: Absolutely everything about the resort was amazing. As a first time visitor, my husband and I loved it. The location was fantastic, easy access to the theme parks and citywalk. The place was so lovely and clan and the staff were incredible.

Pros: The facilities were clean, and all the front desk staff were friendly and made me feel comfortable. I had a bit of trouble finding the self-parking entrance, but overall, it was a satisfying stay.

Cons: There was nothing in particular.

Pros: Proximity to Citywalk and parks with water taxi service

Cons: It could have had some universal tv programmes and films for free.

Excellent value for money, would stay again.

Pros: The gym facilities were outstanding, lobby area was nice and open, bright and vibrant. The location is great due to the addition of the water taxi direct to city walk. The rooms were pretty big, clean and modern.

Cons: I think the food could have been better pool-side but this isn’t a dealbreaker for us at all, it’s brilliant value for money and I think that arguably it could be classed as a premier hotel if it wasn’t for the lack of fast pass included.

Great place to stay for easy access to Universal Parks

Pros: Easy access to Universal parks and Universal downtown area, friendly staff, good pool area and lovely common space areas for families.

Pros: Great location. The free water taxi and shuttle buses were super convenient for access to all the Universal Parks. Staff were also very helpful and amenable.

Cons: Nothing.

Pros: Superb location, friendly helpful staff. Very clean rooms. Transport to Universal park, frequently. Huge lobby. Shop, food, vending machines. Rarely heard other guests in rooms. Clean bathroom, lots of towels. Pool area had lots of sunbeds, towels, lifeguards, food area. Really exceptional hotel.

Cons: Thinking hard.. nothing!

Amazing, cannot wait to come back

Pros: The staff where lovely and so helpful, the hotel was beautiful, we all loved the pool and the boat was so use to get over to the parks and city walk, we all wished we could have stayed longer

Cons: I would not change anything about the hotel

Amazing hotel

Pros: Hotel was amazing. Location and free boat rides meant we could visit the theme parks but could go back to the pool half way through the day. The staff were great and the room was very clean. The hotel had a very welcoming feel about it.

Cons: Nothing. It was an excellent hotel in every way.