Universal's Helios Grand Hotel

Pros: Staff very welcoming. Amazing hotel inside and out. Decor fabulous

Room. With. A. View! Is a must!

Pros: Proximity to the park is absolutely incredible. We love a good Loews stay! This is now our favourite and has knocked Royal Pacific off the spot for the foreseeable. Book a park view room - AMAZING! I sat staring at the park for so long and watching the fountain show from the room was incredible! Love the IPAD that controls everything very snazzy choice! The lil things like the amounts of sockets and usb charging sockets.

Cons: Price - BUT to be expected! Hopefully over time they’ll extend the Universal Express to be included like the other 3 hotels! It did lack a lil of luxury we were expected and elements of RP trumped it but again it’s a new hotel and that’s to be expected when it’s only open a few months. The lobby area is quite small again in comparison to RP. Not sure if they do daily service on the room maybe we missed some information on check in on this but our room wasn’t cleaned or serviced while we stayed! We did have a back to back stay maybe this impacted it! A tiny thing the lack of a locker or shelf on both sides of the bed!

Grand Helios - amazing stay

Pros: We had a fantastic stay, all the staff was very friendly and super helpful. We had a park view room WOW ! Would definitely recommend. Special thank you to Andy for taking the time to talk to our girls and making them feel so special. We will be back. Perfect.

Cons: There wasn't anything we didn't like, we loved it all.

Pros: Hotel and facilities and staff excellent, purpose of stay was early hour to epic universe which was unfortunately an awful experience, hotel fine

Cons: Epic universe all rides closed or down or delayed majority of the day, no offers of compensation on ticket from guest relations. I know this is separate from the hotel

Purposely chosen hotel at Epic for 1 night to gain access to park

Pros: Location and early access to Epic plus being able to watch fountain show

Cons: Expensive

Would stay again and would recommend

Pros: The hotel's location is amazing, offering fantastic convenience for visiting the park. Our family room was spacious and featured comfortable beds and lovely bathroom fixtures. We also enjoyed the great food at the hotel restaurant and appreciated having a Starbucks on-site

Cons: The bar was closed until 4pm.

Amazing

Pros: An amazing hotel with very friendly and helpful staff. We had a park view room and the view was amazing for the water light show.

Amazing three day stay!

Pros: Fantastic brand new hotel with great amenities. Lovely pool, gym and restaurant. Perfect location and direct access and early entry to Epic Universe which is a massive benefit! There was a small issue with one of the rooms, however the staff were excellent and dealt with it quickly.

Cons: Nothing!

Great but I wouldn’t choose this over other hotels

Pros: Location is excellent for epic universe, rooms are beautifully decorated. We were upgraded to a theme park view which my daughter loved.

Cons: Beds weren’t the most comfortable and rooms were noisy. Fridge in the room made noise all night. The (I’m assuming) smoke detector flashed all night. The tablet in the room stayed bright, I’m sure there was a way to turn this off but we were tired so just put it face down. We heard everyone in the corridor which is inconsiderate guests fault not the hotels but more soundproofing is needed. There was transport to the other parks however, on the way back we waited on a bus for 30 minutes. There was a bus at the stop with no driver on the bus when we got on it. Other guests already on the bus had already been waiting 10+ minutes. This was disappointing because we had planned to make it back to watch the water show from our room, so we missed it. Shuttle service is there but not the best, would’ve got an uber had we realised.

Very enjoyable

Pros: It was very clean and modern. Rooms excellent and spacious.

Cons: Snacks very expensive eg sandwiches from cafe