Holiday Inn Express & Suites S Lake Buena Vista by IHG

Great hotel, appalling breakfast.

Pros: The staff were great, especially the lady on reception mid afternoon to evening on 02/04/2026, the room was clean and the bed comfortable.

Cons: The breakfast was terrible luke warm omelette, a macdonalds stye sausage patty also luke warm, low quality juices and unappealing breakfast pastries. Plastic cutlery and paper plates. Absolutely shocking.

We came for Disney world. Location is quite good to reach. There was markets, restaurans,.

Pros: Breakfast was good, but Could be a bit bigger food selection like fried eggs, vegetables, cold meat

Would recommend

Pros: Great stay fantastic customer service and staff they went above and beyond expectations

Pros: A fantastic property for families . Terrific pools , water slides and so much more !

Pros: Location was perfect to get to Walt Disney World, breakfast was very good a great selection, the ladies at breakfast were just delightful as were the ladies on reception.

Unexpected holiday relocation-hurricane

Pros: We were mandatory evacuated from St Pete's Beach when Hurricane Helene was due and booked online, we didn't know how long for. The Reception staff, particularly Melissa, were so helpful and kind.

perfect for our needs and delighted with the extras (pools, bars etc)

Pros: perfectly located hotel to hit all the parks. Great location to grab a car from the disney car care, and with free parking made the whole rental easy. Staff were wonderful and accommodated us amazingly.

We had a great sleep.

Pros: Convenient locaction to family and prize. Also, included breakfast, but we were not able to take advantage of this at this time. We loved the pillow on the beds. I wish we could purchase them.

Cons: The shower curtain had some humid smell.

Good but could've been better

Pros: I liked the suite layout and the breakfast offerings. The hotel also has a couple of facilities to enhance your stay.

Cons: No one made sure everything was working and ready before we were checked in. Both the light and socket on one side of the bed were not working. When this was brought to the attention of the front desk, an electrician was sent to the room to fix the problem. However, we were not warned that he doesn't speak English, and after struggling to communicate for the first couple of minutes, he had to resort to Google Translate. It turned out that the problem was not a quick fix, it would require a couple of hours which we didn't have. Since we didn't want to deal with the hassle of moving rooms, we just had to make do for the duration of our stay.

We had a great time, enjoyed our stay and will chose this location again.

Pros: We enjoyed the breakfast very much. That was one of the reasons we chose this location, everything was fresh and healthy. The pool hours were great too. After a long day in one of Disney's parks it was good to come back and relax in one of the pools. Parking was also a plus. The kids enjoyed the bungee jump, wall climbing and zip line too. We didn't get to try our hand at mini golf but maybe next time!

Cons: We didn't find anything that we didn't like. The customer service was great. After arriving we had to upgrade our room twice before we found the room we were looking for. The staff was so helpful with the changes and didn't mind at all with helping us.